What is the status of my order?
You can always check the status of your order in one of two places:
- Your online account (if you have a membership with us); or
- The status emails we send after you order.
Typically, our orders take 1-2 business days to pack by hand. Then, we ship boxes via ground shipping from our warehouse in Napa, California. Orders to West Coast addresses take 1-3 business days in transit, whereas orders to the East Coast take 5-7.
We send the following status emails so you can keep track of your order:
- Order confirmation as soon as you place your order
- Order shipped with tracking information so you can follow along
- Order out for delivery to remind you exactly when the wines will be delivered
Of course, if you ever need any assistance finding an order, you can always email us: email@example.com !